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  Public Ticket #1812525
menu not showing on mobile version
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Comments

  •  3
    avlondon started the conversation


    menu not showing on mobile version - Boutique - Multipurpose Magento 2 & 1 Fashion Theme using safari browser, bug needs to be fixed

  •  64
    Themevast replied

    Hi,

    Can you send me information Admin + FTP (SSH if magento 2.x ).

    We will check and solve help you.

    Thanks!


    Themevast Team,

    If you like our template and happy with  support, 

    Please rate help us 5 star. Because it really help us a lot, Many thanks!

  •   avlondon replied privately
  •  64
    Themevast replied

    sorry,

    we dont use safari browser. we only can check in opera browser. and it normal.
    can you send me screenshot?

    thanks a lot!

    Attached files:  opera.wmv


    Themevast Team,

    If you like our template and happy with  support, 

    Please rate help us 5 star. Because it really help us a lot, Many thanks!

  •  3
    avlondon replied

    Hi,

    Please check attachment, i've attached a photo of the menu, which shows up blank and also attached a video. This happens on the mobile version on safari

    Attached files:  IMG_8970.PNG
      IMG_8969.TRIM.MOV

  •  64
    Themevast replied

    dear sir, Menu mobile is show. please check thank !


    Themevast Team,

    If you like our template and happy with  support, 

    Please rate help us 5 star. Because it really help us a lot, Many thanks!

  •  3
    avlondon replied

    hello, 

    I have checked and it’s still not showing, please see photo attached, it’s 4.14pm 13dec18

    Attached files:  4B6AAC1A-9B92-455F-91D8-39DD3C74578D.png

  •  3
    avlondon replied

    I’m using an iPhone 6plus and it’s not showing on the mobile, it’s shows on my laptop (desktop version) but not on mobile. 

  •  64
    Themevast replied

    sorry for late.

    we fixed this problem.please re-check.

    thanks!


    Themevast Team,

    If you like our template and happy with  support, 

    Please rate help us 5 star. Because it really help us a lot, Many thanks!

  •  3
    avlondon replied

    no worries, thankyou for you time, the menu shows up now however the links dont work, the 'Shop' & 'Pages' link dont work.

  •  64
    Themevast replied

    hi.

    It working normal.

    Please check video attachment.

    Thanks!

    Attached files:  91EC0420-6D2F-4BFD-9E85-18E4220CA0D4.MP4


    Themevast Team,

    If you like our template and happy with  support, 

    Please rate help us 5 star. Because it really help us a lot, Many thanks!

  •  3
    avlondon replied

    good morning, the links aren’t working (only the ‘Home’ link is working but the other two ‘Shop’ & ‘Pages’ aren’t working.


    Your video isn’t working too.

  •  64
    Themevast replied

    hi,

    all link good.

    only have 2 links not added. that is "shop" and "page".

    you added link # for them.

    all link sub-category of working good.
    because you're changed struct to auto get submenu.
    now if you want to change link you must go:  

    /public_html/app/design/frontend/tv_themevast_package/boutique19/Themevast_Themeoption/templates/html/header.phtml to edit it.

    thanks!

    Attached files:  avldn.wmv


    Themevast Team,

    If you like our template and happy with  support, 

    Please rate help us 5 star. Because it really help us a lot, Many thanks!

  •  64
    Themevast replied

      

    Attached files:  Untitled.png


    Themevast Team,

    If you like our template and happy with  support, 

    Please rate help us 5 star. Because it really help us a lot, Many thanks!